1. About these Terms
These Terms of Service (“Terms”) apply to your use of the Tea Heritage website and related services (including browsing, purchasing tea and accessories, and booking tastings). By using the site, you agree to these Terms. If you do not agree, please do not use the site.
2. Eligibility and accounts
- You must be at least 18 years old to place an order or book a tasting.
- If you provide details to us, you must ensure they are accurate and kept up to date.
- You must not use the site in a way that is unlawful, misleading, or harmful.
3. Products, descriptions, and availability
We take care to present products and tasting descriptions accurately. However, tea is a natural product and batches can vary. Images are illustrative and may not reflect the exact appearance of the item you receive.
- All items are subject to availability.
- We may limit quantities, refuse orders, or withdraw items from sale where necessary.
4. Pricing, currency, and payment
Prices are shown in GBP and apply to orders and bookings in the United Kingdom unless stated otherwise. Taxes and delivery charges (if applicable) will be displayed during checkout.
- We may update prices at any time, but changes will not affect orders already accepted.
- Payment must be made using the methods presented at checkout.
5. Orders and acceptance
When you place an order, you are making an offer to purchase. An order is accepted when we confirm it. We may decline an order if, for example, stock is unavailable, payment cannot be authorised, or we suspect fraud.
6. Delivery
Delivery timelines are estimates and may vary due to factors outside our control. Risk in goods passes to you upon delivery to the address provided.
- Please ensure delivery information is correct to avoid delays.
- If an item arrives damaged, please contact us promptly so we can review and assist.
7. Tastings and bookings
Tastings are experience-based services. Specific inclusions (tea flight, duration, and format) are described at the time of booking. Please arrive on time; late arrival may reduce the experience time available.
- If a tasting includes allergens, we will provide guidance where possible. You are responsible for informing us of relevant allergies.
- We may reschedule or cancel a session due to unforeseen circumstances; where this happens, we will offer an alternative date or an appropriate remedy.
8. Cancellations, returns, and refunds
Your consumer rights under UK law are not affected by these Terms. Where applicable, you may have the right to cancel certain purchases.
- For sealed goods, we may be unable to accept returns if the seal is broken for hygiene and safety reasons.
- For perishable or time-sensitive items, additional restrictions may apply as permitted by law.
- Refunds, where due, are processed to the original payment method.
If you have an issue with an order or booking, please contact us using the details provided above so we can help.
9. Intellectual property
All content on this site, including text, graphics, branding, and product descriptions, is owned by or licensed to Tea Heritage Ltd. You may not copy, reproduce, distribute, or create derivative works without our written permission, except where permitted by law.
10. Acceptable use
- Do not attempt to interfere with the site’s security or performance.
- Do not use automated systems to scrape, harvest, or extract data without permission.
- Do not upload or transmit viruses or other malicious code.
11. Links and third-party services
This website may rely on third-party services to function (for example, for site performance or analytics if you consent to optional cookies). We are not responsible for third-party websites or services that are not under our control.
12. Limitation of liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not liable for losses that were not reasonably foreseeable at the time you used the site or placed an order.
13. Privacy and cookies
Your use of the site is also governed by our Privacy Policy and Cookie Policy. These documents explain how we handle personal information and how we use cookies.
14. Changes to these Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or operational needs. The version posted on this page applies at the time you use the site.
15. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from or connected with these Terms or your use of the site shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
If you have questions about these Terms, please contact Tea Heritage Ltd at 14 Brook Street, London W1S 1QB, United Kingdom, by telephone on +44 20 7946 0812, or by email at [email protected].